Covid Guidelines & FAQ’s – Updated 5 January 2020

Important Announcement - 30 December 2020

To all our valued Members and Visitors,

In line with the government announcement on 4th January regarding the nationwide lockdown, Adventure Valley is now temporarily closed.
We will be in touch with all of our Members asap to confirm how we will deal with your membership payments.
We very much hope to be able to re-open from mid-February 2021 however, as always, we will ensure to follow the latest government guidance and keep you updated on our website and social media pages.
We thank you for your continued support and ask for your patience whilst we sort out any bookings, memberships and the enquiries we have received so far.
If you have any queries, please email We regret that no enquiries can be taken over the phone at this time.
Many Thanks
The Adventure Valley Team

What are your safety measures when you are open?

We have worked hard to put extra safety measures in place and have implemented several new precautions, following government advice, so that we can provide a safe and enjoyable visit for everyone.

These measures currently include the following, however, please note that these may change as government guidance is updated:

  • Limiting the number of visitors per day to ensure visitors and staff can safely keep to the government social distancing requirements.
  • All visitors (including our Members) must pre-book tickets in advance online so we can manage numbers safely. You will not be able to purchase tickets from the Entrance.  Please note, we may also temperature check all visitors on arrival.  Click Here to Book Now!
  • When booking online, visitors and Members will be required to choose an arrival timeslot. Arrival timeslots are in place so that we can manage the number of people that arrive throughout the day, and to control the number of people at Adventure Valley.  Once you have entered you are welcome to stay all day.
  • To help reduce the spread of Coronavirus (Covid-19), we are legally required to record contact details of all guests visiting us. The easiest and quickest way of doing this is by downloading the NHS COVID-19 app. Once downloaded you will no longer need to fill in forms each time you visit us – saving you time! Simply open the app and use your smartphone camera to scan the QR code on our posters. You will need to do this each time you visit. You can find more information by visiting
  • In our toilet facilities, we ask our visitors to follow social distancing, and if cubicles are engaged please queue outside. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person whilst entering or exiting, in line with government guidance, we ask that you turn your back to them as you walk past. A member of our team will regularly check on toilet facilities, ensuring they are clean and soap dispensers are full.
  • We have placed extra Hand-sanitiser/handwash stations at regular stops around the site and our team will be operating an increased cleaning schedule.
  • Some areas of Adventure Valley will have one-way routes through to assist with visitor flow and to ensure social distancing.
  • We have introduced protective screens at contact points including in Café Italia and the Gift Shop. We encourage all visitors to pay using a card or mobile device (eg Apple Pay) rather than cash.  However, cash is required for the  coin- operated rides (quads and electric cars) and the Ice-Cream Van.

If you are not feeling well with either one or more of the symptoms of Covid-19, please do not visit Adventure Valley, stay at home and follow government and NHS 111 advice.

Finally, we ask that we all work together to follow social distancing around Adventure Valley, and we politely remind our visitors to keep apart from visitors from other households.

Will I be able to just turn up on the day if I haven’t booked a ticket?

No. Admission is restricted to those who have booked online tickets only. All visitors including members MUST pre-book an arrival timeslot before they arrive at Adventure Valley, in order to ensure we can manage the flow and the amount of people on site.

Will I be able to arrive at Adventure Valley outside of my allocated arrival time?

Allocated arrival times are in place so that we can ensure visitors are more evenly spread out around Adventure Valley, to avoid any congestion and ensure maximum protection for our visitors and staff. Therefore, we will ask that you stick to your allocated arrival time. If the time you wish to come is not available, please look to book for another day. Entrance will not be permitted for any visitor, including Members if they haven’t booked an arrival timeslot.  Once you have arrived you can stay all day.

I have a Complimentary Ticket – do I still need to pre-book?

Yes.  Please contact our team on to arrange your booking. All tickets require pre-booking in order to be allocated an entrance timeslot and are included within our restricted visitor numbers. Please wait for confirmation from our team before you plan on visiting Adventure Valley.

How long can I stay at Adventure Valley?

You are welcome to stay all day from the time of your allocated arrival timeslot.

If I or a member of my household have Covid-19 symptoms on the day that I have booked to visit what should I do?

It is really important that you please stay home and DO NOT visit us. If you already have booked your online tickets, please email us at and we will come back to you about moving your booking, subject to availability.

What about food and drink and picnics?

Will there be food & drinks available to purchase on site?

Café Italia will be open with restricted entry and a socially distanced queuing system and sit-down or take-away option.

Can I bring a picnic?

Yes of course. We have several Indoor and Outdoor areas around Adventure Valley in which to enjoy a picnic.  We politely ask that all visitors dispose of their rubbish in the bins provided to help our team keep the site clean and tidy throughout the day.

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