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Job Vacancies at Adventure Valley

Join the Adventure Valley team in Brasside, Durham. We’re the biggest family adventure park in the North East!   With different departments and job roles from animal carers to cafe assistants, attraction attendants or the retail team, there just may be the perfect role for you and if so we would love to hear from you.

We are currently recruiting for following positions (click the links to read the job descriptions):

If you are interested in joining the team, please email your CV and covering letter to jobs@adventurevalley.co.uk We look forward to hearing from you!

Retail and Administration Supervisor

Job description:

Adventure Valley is a family attraction that aims to provide its visitors with a safe, enjoyable and exciting experience, resulting in the highest level of customer satisfaction. Your role is to oversee your department and operate as part of the team in delivering the customer experience.

 

General Duties:

  • To accurately and efficiently process customers transaction at admissions
  • To accurately and efficiently process customers enquiries and bookings.
  • To monitor sales trends and product ordering to ensure proficient stock control.
  • To assist Management with stock ordering.
  • To ensure yourself and department staff are keeping the retail areas of the farm park presentable and free of litter at all times
  • Actively promote Adventure Valley Season Passes, being aware of the key benefits for visitors
  • Actively promote the events and services on site, ensuring you are aware of both current and future events taking place on the park
  • To train new staff and monitor and review existing department staff.
  • To handle customer complaints in accordance with company policy.
  • To undertake any other reasonable request as directed by your line manager

 

Hours of Work

You will be contracted up to 37.5 hours each week cover 5 over 7 days. However, you must be available to work extra if needed. You will also be required to work weekends, Bank Holidays and school holidays.

 

Successful Candidates

Successful candidates should have a minimum of 2 years admissions/ retail experience with at least 1 year at supervisory level. A good understanding of epos systems, Microsoft office and stock control processes is essential.

Job Type: Full-time

Salary: From £9.50 per hour

COVID-19 considerations:
Staff are still expected to wear masks in all indoor areas and are required to take regular flow tests.

Cafe Supervisor

Job description:

Adventure Valley is the North East’s biggest family adventure park with over 50 attractions, activities and shows and three huge indoor play and animal zones.

Central to the operation is Café Italia and the Round Table Café which are the two catering outlets providing quality service to high volumes of visitors across Adventure Valley.

We are looking for an experienced and motivated individual to join our team as Café Supervisor, working closely with the Head Chef to continually deliver high standards and service across the business.

The successful candidate will understand how to efficiently run a high volume, seasonal business to the highest standards. They will be commercially astute and will understand the complexities of the catering and hospitality markets.

The successful applicant will be responsible for:

  • Service standards across the business, ensuring the highest level of customer service and food quality
  • Training and development of the cafés front of house team
  • Compliance with food hygiene standards, health and safety and all aspects of good kitchen management practice
  • Assist with stock and operating expenses, together with product ordering and stock taking
  • Contributing towards the marketing of the outlets, developing key messages and seasonal campaigns
  • Motivating teams to exceed the visitor expectation on every occasion, ensuring repeat custom and commercial success

Essential skills/experience include:

  • Food Hygiene level 2 qualification or equivalent
  • Proficient in using EPOS
  • Experience of a supervisorial/ team leader position within the Food and Beverage sector

This permanent role is a minimum of 5 days in 7 including weekends and bank holidays with the possibility of increasing during Peak times such as, School Holidays. Our trading hours are 10am until 5pm (4pm in winter) and a typical shift would be 8.30am until 5pm.

To apply, please send your CV along with a covering letter to jobs@adventurevalley.co.uk, outlining the skills you can bring to the role. We look forward to hearing from you.

 

Benefits:

  • Discounted/free food
  • On-site parking
  • Company events & social hours

Job Type: Full-time, Permanent

Salary: Negotiable

Reference ID: Cafe Supervisor

Salary: £9.50-£11.00 per hour

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